No question is too little for us. Here are some of our most commonly asked questions and answers.

FAQ

What is your order process?

Once the order is placed, you will receive a confirmation email with all order details and an order number directly to the email address provided during checkout. Order processing and fulfilment takes approximately 1-2 business days. You will then receive an email confirming shipping and tracking number. Please see our Shipping and Returns page for more information.
Where does Migalva ship?

Migalva ships to 36 countries:

  • North America: Canada, Mexico, United States
  • Europe: Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden, United Kingdom
  • Oceania: Australia, New Zealand
  • Asia: Cambodia, Hong Kong, Japan, Macau, Singapore, South Korea, Taiwan
  • Middle East: United Arab Emirates
Where does Migalva ship from?

Depending on your location, your order may ship from:

  • Our Sweden warehouse (EU & UK orders)
  • Our Hong Kong warehouse (International orders)

Most in-stock orders are dispatched within 1–2 business days.
What payment methods do you accept?

We accept a variety of payment options depending on your location.

● Klarna is available in Scandinavia, Germany, and the UK, offering invoice, direct bank,
and card payments.
● Credit cards (Visa, Mastercard, Amex, Maestro) are accepted worldwide.
● We also support Apple Pay, Google Pay, and E-pay.

To avoid delays, please ensure your billing and shipping details match your card information.
What is your return policy?

Please see our Shipping and Returns page for more information.
Do you have any stockists/physical stores?

We sell through our website only; this is how we're able to sell luxury-quality products at a fraction of the price of traditional luxury brands.

We know that nothing compares to seeing something in real life though. If you'd like to get more of a sense of a particular product, you can check out our product pages, go on Instagram and search the tag #migalva or images tagged @migalva, or search online for other images or videos of our products. You can also contact our team (migalvaofficial@gmail.com) with any questions you have!
Where is your jewelry made?

Our jewelry is manufactured in Sweden and Hong Kong.

We care a lot about sustainability and doing right. We screen all of our suppliers to ensure that their values are consistent with ours. We look for clean and safe working environments and observe how employees are treated. We have personally visited and tested over dozens of factories, choosing partners that have a long-term approach with their employees.

This not only results in better working environments for the employees, but also a staff of organized and highly trained teams who can consistently make high-quality products with care!
 Is Migalva actually sustainable?

Yes — sustainability is a core value of our brand!

Our sustainability efforts in jewelry focus on longevity and responsible sourcing. We craft our pieces with the highest quality materials, including 100% recycled 925 sterling silver, fresh water pearl, etc. We use ethically sourced diamonds that are lab grown and conflict-free and we select FSC-certified paper and recycled materials for our packaging. 
Is Migalva Nickel Free?

All of our products are nickel free. We work with recycled- and 925 sterling silver, which means 92.5% silver. The remaining 7.5% are other metals, usually copper.
What is the silver quality of your jewellery?

We are using recycled- and 925 sterling silver in our silver jewellery, and we also add a rhodium plate which gives the silver an extra-fine lustre and prevents the material from fast oxidizing.

For the gold plated silver jewellery, we use 14K gold and 3 microns.

Notably, our 925 sterling silver has been professionally tested, achieving a purity level of 94–95%, reflecting exceptional material quality and craftsmanship.

Can’t find the answer you’re looking for?

- We’re happy to help.

Feel free to contact us at migalvaofficial@gmail.com, and we’ll get back to you as soon as possible.